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Windows » Afaceri » Helpdesk & Remote PC » eBLVD Support Center and HelpDesk 7.5
eBLVD Support Center and HelpDesk 7.5
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Total: 1 | Last week: 0
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8 visitors
Publisher:
OS Support:
WinXP, Win2000, Win Vista, Win98
License:
Shareware
Date added:
07-02-2012
Last Update:
13-12-2011
Size:
0.32 Mb
eBLVD Support Center and HelpDesk Publisher's description:
from eBLVD.com
eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution. Designed for single or multi-agent support organizations, eBLVD offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations.
As a SaaS-based, hosted service, eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems. In addition, eBLVD is a flexible, scalable solution that can grow and change to meet your organization's evolving needs. On-going product updates are provided at no extra charge, and eBLVD does all of the IT work of maintaining the service for you. Plus, you get the advantage of an experienced team providing world-class system reliability, product feature updates, and airtight security, with 100 percent end-to-end SSL encryption.
All customers receive our unlimited-use full featured service for a flat-fee with no hidden costs, server maintenance, IT staff or any other "extra" fees. And you get 24-hour-a-day, 7-day-a-week support from our U.S.-based Global Customer Care department.
How it works:
When your customer needs help, they call in or click on your customizable help link to download a small, self-installing applet. The assigned support agent is notified online, and/or via email or SMS, and they can instantly view the customer's desktop, collect diagnostics, and control the mouse and keyboard from anywhere. During the live support session -- tools such as file transfer, remote sound, remote diagnostics, session recording, and reboot-and-reconnect are available to resolve the customers problem . When the issue is resolved, the applet is un-installed and the agent is ready for the next ticket.
System Requirements:
Browser: Internet Explorer 7 or newer, Firefox 3.6 or newer, or Google ChromeProgram Release Status: Major Update
Program Install Support: Install and Uninstall
eBLVD Support Center and HelpDesk Version History:
eBLVD Support Center and HelpDesk 7.5 added on: 13-12-2011 - actual versioneBLVD Support Center and HelpDesk Related software downloads:
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eBLVD Support Center and HelpDesk Related Tags:
helpdesk online helpdesk cloud based help-desk trouble-tickets trouble ticket system team-based support online support remote access control unattended remote desktop control it support support remote PCs remote support tech support remote software eblvd support help system remote diagnostics serviceCategories:
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